App / Live
When you open an account with 558hi and use our lobby — whether you're loading slots, joining a live table, or depositing through bKash or Upay — these terms govern that relationship. Access to 558hi depends on your local law and eligible regions; please read these conditions before you start.
These terms form the agreement between you and 558hi for all activity carried out through your registered account. They cover how you access the lobby, how your wallet operates when you move funds through bKash or Upay, and how we handle disputes or account-level decisions. By completing account registration and using any part of the platform — game rooms, live tables, sportsbook markets, or the wallet — you confirm that you have read and accepted these conditions in full. We may update these terms when our services change or when applicable rules require it. When we do, we will post the revised version on this page and the updated date will appear at the top. Continued use of your account after a revision means you accept the new terms. If you do not agree with a change, you should stop using the account and contact our support team to close it. These terms do not override any applicable local law in Bangladesh or the rules of any eligible region where access is permitted. Where local law conflicts with any clause here, local law takes precedence. Nothing in these terms creates a guarantee of uninterrupted access; availability depends on your location and the applicable legal framework at the time of use.
Deposits and withdrawals processed through bKash are subject to these terms and to bKash's own service conditions.
Upay transactions on your 558hi account follow the same wallet-use rules and are governed by Upay's published terms alongside ours.
Your account balance is held in the currency shown at registration. We do not convert or adjust balances outside the process described in your account settings.
Access to 558hi is only available where permitted by local law. It is your responsibility to confirm that use is lawful in your location before registering.
Not every interaction with 558hi falls under the same clause. Understanding what these terms cover — and what sits outside them — helps you know where to look when a question comes up. Account access, your wallet, the game lobby, and third-party services each have distinct treatment under this policy.
Your login credentials, session activity, and account-level decisions — including suspension or closure — are fully within the scope of these terms. We manage access based on the rules set out here.
Deposits and withdrawals through bKash or Upay, balance adjustments, and transaction records are covered. Disputes about a specific transaction should be raised through the support route listed on this page.
The game lobby, live tables, sportsbook markets, and all content served through your account are covered. Game outcomes are determined by the relevant game engine; we do not alter results after they are settled.
Payment providers like bKash and Upay operate under their own terms. Game studios supplying content to our lobby — CQ9, PlayStar, PG Soft, JDB — are independent providers. Their separate policies are outside the scope of this document.
You have several practical options when it comes to your account data and how we handle it. Your transaction history is visible inside your signed-in account area — the records there reflect every deposit, withdrawal, and settled game round linked to your wallet. If you notice an error in your account details, such as a registered mobile number or email address, you can update those through the account settings page. For anything that cannot be changed directly in settings — such as a name correction or a question about a specific transaction — our support team is the right route. We aim to respond to account queries through the channels listed on this page; response times depend on volume and are not fixed by these terms. If you want to close your account, contact support directly and we will process the request in line with our account-closure procedure. We do not retain active account data beyond what is needed for the purposes described in our privacy policy.
Log in and open the transaction history section to see every deposit, withdrawal, and game round settled on your account. Records are available for the period shown in your account settings.
Update your registered mobile number, email, or display name through the account settings page. Changes that require identity verification will prompt you to follow the steps shown there.
If a transaction or account decision looks wrong, contact support with your account ID and the relevant date. We will review the record and respond through the channel you used to reach us.
Send a closure request to our support team. We will confirm the request, settle any pending balance to your registered bKash or Upay wallet, and close the account within the timeframe shown in our closure procedure.
If you have a question about these terms, your account status, or a transaction, use the contact routes published on the 558hi site. We do not operate channels outside those listed here, and we will never ask for your password or full wallet PIN through any support route.
Open the chat widget from any page while signed in to reach our support team directly. Use this route for account queries, transaction questions, or anything covered by these terms.
Send your query to the support email address shown in your account settings. Include your account ID and a clear description of the issue so we can locate the relevant record quickly.
The Help Centre on the 558hi site covers common account, wallet, and policy questions. Check there first — many terms-related questions are answered without needing to contact the team.
We take the handling of your information seriously. Here is how we approach the key areas that affect your data and the security of your wallet on 558hi.
We collect only the information needed to operate your account — registration details, transaction records, and session data. We do not sell your personal data to third parties. Full details are in our privacy policy.
558hi uses cookies to keep your session active and to remember your lobby preferences across visits. You can manage cookie settings through your browser. Disabling certain cookies may affect how the lobby loads on your device.
Your account is protected by the password you set at registration. We recommend using a unique password not shared with other services. If you suspect unauthorised access, contact support immediately through live chat or email.
We retain account and transaction records for the period required by applicable rules. To request a change to your stored data or to ask about retention periods, contact support with your account ID and the specific request.
These are the questions we hear most often about how our terms work in practice. If your question is not covered here, the support routes listed above are the right next step.
Yes. Any deposit or withdrawal you make through bKash or Upay on your 558hi account is covered by these terms. Those payment providers also have their own service conditions, which apply separately to the transaction on their side.
Access to 558hi depends on your local law and eligible regions. If use is not permitted where you are located, these terms do not override that restriction. It is your responsibility to confirm that access is lawful before registering or continuing to use the account.
When we revise these terms, we update this page and change the date shown at the top. We recommend checking this page periodically. Continuing to use your account after a revision means you have accepted the updated version.
Yes. Open your transaction history in the signed-in account area to locate the record, then contact support through live chat or email with your account ID and the transaction date. We will review the record and respond through the same channel.
Contact our support team through live chat or email and request account closure. We will confirm the request, process any remaining balance to your registered bKash or Upay wallet, and close the account following our standard closure procedure.
Game studios — CQ9, PlayStar, PG Soft, and JDB — supply game content to our lobby and operate under their own terms. These 558hi terms cover your account and wallet activity; the studios' separate policies govern their own services independently.